FAQS

How can I ensure the right fit?

To ensure the right fit, we recommend consulting our size guide available on the product pages. It is essential to measure your doggos body accurately and compare your measurements with our size chart to select the best size for your needs.

What is your return policy?

We do not offer refunds for change of mind. However, if an item is faulty or not as described, you are entitled to a refund under Australian Consumer Law.

Where do you ship from?

We are an Australian based company and we ship from our warehouses in both the USA and China ( depending on customer location and product).

How long does shipping take?

All orders are processed within 5-10 business days. We offer free standard shipping on all orders, with an average shipping time of 19-15 business days, and you will receive a shipment confirmation and tracking number via email once your order has shipped.

Do you ship internationally?

Yes, we ship internationally. However, please note that customs, duties, and taxes applied to your order are the responsibility of the customer. Boujee Pup Co is not liable for any fees imposed during or after shipping.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact the shipment carrier or our support team directly to file a claim. It is important to save all packaging material and damaged goods before filing a claim.

How can I contact customer support?

You can reach our customer support team via email at contact@boujeepupco.com. We are here to assist you with any inquiries or issues you may have regarding your order.